Welcome to CareLoop

Helping you navigate aged care, in the order it happens

I’m Richard. My father James went into respite as a high falls risk. Frail, but himself. Then came the dementia diagnosis, and with it a queue of decisions that had a right order — an order nobody mentioned until each one had already been missed.

I built CareLoop so the next family gets the map I never had. Pick a card below to tell me where you are.

Nothing has happened yet

They are managing. You want things in place before they cannot be.

It is happening now

A fall, a hospital stay, a diagnosis. Decisions are being asked of you this week.

They have died

The estate, the accounts, the entitlements nobody told you about.

Why this exists

It almost broke me. That is the honest reason CareLoop is here.

He had a will. He had nothing else. No power of attorney, so the bank stalled. Centrelink had him as single, because the partner he had lived with for years was never declared. The house was a protected asset, until suddenly it was being assessed. Every form had a name you could not guess unless you already knew it.

I moved to become his power of attorney — there was a fraud running on his credit card, charges mounting while he could no longer notice them, and I needed the authority to stop it. Even that was delayed: James had placed a condition on the POA years earlier that I never knew about, and it surfaced at the worst possible moment.

That became the pattern. There was always another form — one I had never heard of, that I only found after hours on the phone, that turned into four more the moment I finished it, or that could not move until something else was done first. Some forms I filled in more than once. Time pressure, delays, urgency, and underneath all of it a father getting frailer while I sat on hold.

Then he died, and the calls and the forms did not stop — they multiplied. Death by a thousand cuts is the only way I can describe it. Each cut small. All of them together, at the worst time of your life, almost unbearable.

I am writing this out so you do not have to discover it the way I did — one missed form at a time. I will keep adding to it as I learn more. It is the thing I wish someone had handed me on the first day.

How CareLoop works

Four screens between you and a plan. The free steps need no account.

Step 1.

Say where you are

Planning ahead, in the middle of it, or afterwards. The path is different for each, and so are the deadlines.

Start here

Step 2.

Choose their state

Not where you live — where they live. Power of attorney, guardianship and health directives are made under state law and do not travel cleanly across a border.

Learn more

Step 3.

Pick the problem in front of you

Centrelink thinks they are single. They cannot sign things anymore. You cannot get into their email. Nobody can find the paperwork. These run in parallel, and one usually blocks another.

Learn more

Step 4.

Work the step, then the one behind it

Each step names the form, the deadline, and the office that holds it. Every link shows the date we last checked it.

See a free step

We take no referral fees. We never sell your data. We show the path and the choices — we do not calculate your fees or tell you what to decide.